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Our Mission; To ensure that all our customers trust our company in the works we work with, before, during and after the development process.
Our Vision is to develop the technology our customers desire or have to support their business.
We expect all our customers to believe and trust us in all the projects we work with, but also to inform us of any changes in their plans when the development process is started.
Our Service Standards
Our Vision is to be the leading company in industrial software systems. We aim to exceed our customers’ expectations in everything we do to achieve this vision. This will be made possible by the dedication of every member of our team to providing outstanding customer service at all times.
The following standards have been developed to ensure that we consistently deliver the high level of customer service our customers expect and deserve:
To our employees always:
• To be polite, professional and courteous,
• timely response to customer questions and requests
• To handle customer complaints quickly and effectively,
• To improve our service level We suggest that you make constant effort.
However, our employees,
• Not keeping customers waiting unnecessarily,
• Following the promised work,
• Not speaking negatively about other employees, customers and the company in front of customers,
• Do not engage in any illegal and unethical activities We also make the absence of it a habit.
We would like you to know that we act in line with these standards and act accordingly in the dialogues you have established with our employees.
Our Customer Service Guideline
Providing the highest level of service to our customers is Modsoft’s basic policy. We aim to exceed our customers’ expectations by providing timely, professional and courteous service.
We would like to let you know that we will work diligently to quickly and efficiently resolve any issues or concerns our customers may have. Our aim is to establish long-term relationships with our customers based on trust and respect.
To ensure we provide the best possible service to our customers, we have guided all of our employees to the following customer service guidelines:
• We will always be professional and courteous when communicating with our customers.
• We will respond to all customer questions and requests as soon as possible.
• We will keep our customers informed of any changes or updates that may affect them.
• We will take the time to understand our customers’ needs and expectations.
• We will do everything we can to exceed our customers’ expectations.
